At CREKRED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review the following Return & Refund Policy before requesting a return.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
Returns that do not meet these requirements may not be eligible for a refund.
The following items are generally not eligible for return:
To initiate a return, please contact our customer support team before sending any product back.
Please include:
Returns sent without prior authorization may not be accepted.
If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for the return shipping cost.
If the return is due to a defective product, shipping damage, or an error made by CREKRED, we will cover the reasonable return shipping cost or provide a prepaid return label when applicable.
After your returned product has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method.
Please allow approximately 5–10 business days for your financial institution or payment provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return is the result of our error or a verified product defect.
We currently offer exchanges for products that arrive defective or damaged.
If you would like a different model or size, we recommend placing a new order after your return has been approved.
If your product arrives damaged or does not function properly upon delivery, please contact us within 48 hours of receiving your order.
Please provide:
We will evaluate the issue and provide an appropriate solution, which may include replacement parts, a replacement product, repair assistance, or a refund, depending on the circumstances.
Orders may be cancelled before shipment.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If the order has already shipped, it will be handled according to this Return Policy.
Please do not return any products without first contacting our customer support team.
The correct return address and return authorization instructions will be provided after your request has been approved.
Many CREKRED products are backed by a 1-Year Limited Warranty covering manufacturing defects under normal residential use.
Normal wear, accidental damage, misuse, unauthorized repairs, and improper operation are not covered.
Please refer to our Warranty Policy for complete warranty terms.
If you have any questions regarding returns, refunds, or exchanges, our customer support team is happy to assist you.
Thank you for choosing CREKRED. We appreciate your trust and are committed to providing high-quality products and dependable customer service.
Disclaimer: CREKRED products are intended for general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Please consult a qualified healthcare professional before beginning any new wellness routine. Individual results may vary.
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